Refund policy
Returns & Refunds Policy
At Bellacurve, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Your Right to Return Under the UK Consumer Rights Act, you have the right to return most items within 14 days of receiving your order. We extend this to 30 days as a courtesy to our customers.
Conditions for Return
- Items must be unworn, unwashed, and in their original condition with all tags attached
- For hygiene reasons, bodysuits, shapewear, fajas, and intimates cannot be returned if the hygiene seal has been removed or the item has been tried on without underwear
- Items marked as Final Sale (any item discounted 20% or more) are strictly non-returnable and non-refundable — no exceptions.
How to Return
- Email us at [your email] with your order number and reason for return
- We'll send you a return authorisation and instructions within 2 business days
- Return postage costs are the customer's responsibility unless the item is faulty or incorrect
Refunds — Store Credit Only Please note that Bellacurve does not issue cash refunds or card refunds. All approved returns are refunded as store credit only, which can be used on any future order. Store credit is issued within 5–10 business days of us receiving and inspecting your return.
We're happy to offer exchanges — if you'd like a different size or style, please mention this when submitting your return request and we'll arrange it for you subject to availability.
Faulty or Incorrect Items If you've received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we'll resolve it promptly. Faulty item resolutions will also be issued as store credit.