FAQs
BELLA CURVE FAQ
Everything you need to know about your BellaCurve order.
From finding your perfect fit to shipping, exchanges and caring for your shapewear, we've answered our most frequently asked questions below.
PRODUCT & SIZING
What makes BellaCurve shapewear different?
BellaCurve combines powerful sculpting support with premium comfort. Our shapewear is designed to smooth, define and enhance your natural silhouette while remaining comfortable enough for everyday wear.
We offer different styles and compression levels so you can find the right support for your body, outfit and occasion.
How do I choose the correct size?
We recommend checking the size guide on the individual product page before placing your order.
For the best sculpting effect, choose the size that corresponds with your current measurements rather than deliberately sizing down. Choosing a size that is too small can affect both comfort and fit.
Should I size down for stronger compression?
No. We recommend purchasing your true size according to our size guide.
BellaCurve shapewear is already designed to provide compression. Sizing down unnecessarily may make the garment uncomfortable and can prevent it from fitting correctly.
What compression level should I choose?
Our products offer different levels of support depending on the style.
Light Support — Gentle everyday smoothing
Medium Support — Balanced shaping and comfort
Firm Support — Noticeable sculpting and control
Extra Firm Support — Maximum compression and shaping
Where applicable, you'll find the support level displayed on the product page.
Can I wear BellaCurve shapewear every day?
Many of our styles are designed with everyday wear in mind. How long you choose to wear shapewear will depend on the product, compression level and your personal comfort.
Your shapewear should feel supportive and secure without causing pain or significant discomfort.
Will BellaCurve shapewear show underneath clothing?
Many BellaCurve pieces are designed to create a smooth silhouette underneath clothing. For particularly fitted or lightweight outfits, we recommend choosing a colour close to your skin tone and a seamless style where possible.
ORDERS
How do I know my order has been confirmed?
Once your order has been successfully placed, you should receive an order confirmation email at the email address provided during checkout.
If you can't find it, please check your junk or spam folder before contacting BellaCurve Customer Care.
Can I change or cancel my order?
We begin processing orders as quickly as possible.
If you've made a mistake, contact our customer care team immediately with your order number. We cannot guarantee that an order can be changed or cancelled once processing has begun or the parcel has been dispatched.
I entered the wrong delivery address. What should I do?
Contact us as soon as possible.
If your order hasn't been dispatched, we may be able to update the address. Once an order has left our fulfilment process, we may be unable to redirect it.
Customers are responsible for checking their delivery information before completing checkout.
SHIPPING & DELIVERY
How long does delivery take?
Our current estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| 🇬🇧 United Kingdom | 3–5 days |
| 🇺🇸 USA | 4–8 days |
| 🇦🇺 Australia | 4–8 days |
| 🇮🇪 Ireland | 4–10 days |
| 🇩🇪 Germany | 3–6 days |
| 🌎 International | 4–12 days |
These are estimated delivery windows rather than guaranteed delivery dates. Customs, courier delays, public holidays and circumstances outside our control can occasionally affect delivery.
How can I track my order?
Once your order has been dispatched, you'll receive shipping confirmation and tracking information where tracking is available.
Please allow some time after dispatch for your tracking information to update.
My tracking hasn't updated. Should I be worried?
Not necessarily.
Tracking systems don't always update at every stage of a parcel's journey. It can sometimes take additional time for a new scan to appear.
If the full estimated delivery period has passed without delivery, please contact BellaCurve Customer Care with your order number.
Do you ship internationally?
Yes. BellaCurve ships to the UK and a range of international destinations.
Available shipping options for your location will be displayed during checkout.
Will I have to pay customs or import charges?
International orders may be subject to customs duties, import taxes or other local charges depending on the destination.
Where applicable, these charges are generally the customer's responsibility unless otherwise stated during checkout.
RETURNS & EXCHANGES
What is your returns policy?
Eligible items can be requested for an exchange or store credit within 14 days of receiving your order, provided they meet our return conditions.
Returned products must be unworn, unused, unwashed, in their original condition and free from marks, makeup, perfume, deodorant, lotions or other signs of wear.
Please see our full Returns & Exchanges Policy before returning an item.
Why don't you offer standard refunds on returned shapewear?
Shapewear is an intimate garment designed to be worn directly against the body.
For hygiene and quality reasons, returned premium shapewear is not placed back into BellaCurve inventory and resold to another customer.
This is why our voluntary returns policy generally offers eligible customers an exchange or store credit rather than a standard change-of-mind refund, subject to any statutory consumer rights that apply.
Can I return something because I've changed my mind?
BellaCurve's voluntary returns policy does not provide refunds solely for a change of mind. Eligible items may instead qualify for an exchange or store credit within the 14-day return period.
This does not affect consumer rights that cannot legally be excluded.
What happens if I ordered the wrong size?
If the item meets our return conditions and you contact us within 14 days of receiving your order, you may be eligible to exchange it for another size or receive store credit.
Please contact Customer Care before sending anything back.
My product arrived damaged. What should I do?
If you receive an item that appears damaged or defective, please email BellaCurve within 2 hours of receiving your product.
Include:
-
Your order number
-
Clear photographs of the damaged item
-
Photographs of the packaging where relevant
-
A brief explanation of the problem
Our team will review the evidence and advise you on the appropriate resolution.
Can I return an order because delivery was delayed?
BellaCurve does not accept voluntary returns or refund requests solely because shipping was delayed.
Delivery times are estimates and occasional courier or customs delays can occur. Any statutory rights you have remain unaffected.
Can Final Sale items be returned?
Items marked Final Sale are not eligible for BellaCurve's voluntary refund, exchange or store-credit policy.
This does not remove any rights you may have where an item is faulty, damaged, not as described, or where applicable law otherwise requires a remedy.
PRODUCT CARE
How should I wash my BellaCurve shapewear?
Always check the care instructions supplied with your individual garment.
As a general rule, treating shapewear gently can help preserve its elasticity, compression and shape. Avoid excessive heat and harsh washing methods where the garment's care label advises against them.
How can I make my shapewear last longer?
Give your shapewear time to recover between wears, follow the garment's washing instructions and avoid excessive stretching when putting it on or taking it off.
We also recommend putting shapewear on gradually rather than pulling aggressively from the waistband or straps.
CUSTOMER CARE
How can I contact BellaCurve?
Our Customer Care team is here to help with orders, sizing, products, exchanges and delivery enquiries.
Email: Hello@bellacurveco.com
For an existing order, please include your full name and order number so we can assist you more efficiently.
How quickly will you respond?
We aim to respond as quickly as possible. During busy periods, please allow approximately 1–2 business days for a response.
Sending multiple emails regarding the same enquiry may make it more difficult for our team to assist efficiently, so we recommend keeping correspondence within the same email thread.
STILL NEED HELP?
We're here for you.
Can't find the answer you're looking for?
Contact BellaCurve Customer Care and our team will be happy to assist.
BELLA CURVE
SCULPT. DEFINE. CONFIDENCE.